COVID-19 Support

Caring for the MoceanLab Community in the time of COVID-19

The safety, health, and well-being of the Mocean Carshare community is our top priority. This is an unprecedented moment in history, and as new developments and information about the COVID-19 pandemic continue to come to light, we want to make sure you know the best ways to protect yourself and others when sharing a Mocean Car.

To get answers to frequently asked questions, visit our FAQs here.

  • Be Good to Yourself: Wear a mask to protect yourself and others and stay at least 6 feet (about 2 arms lengths) from others who don’t live with you. Wash your hands frequently, cover your nose and mouth when you sneeze or cough, and use hand sanitizer with at least 60% alcohol content. For the time being, if you are able, please stay home, especially if you are sick!
  • Know What’s Going On: Keep up to date on the recommendations from the CDC and the World Health Organization (WHO), as they are continually updating their sites with the latest information about travel warnings, new outbreaks, and disease developments.
  • Keep it Clean for Each Other: We’re all in this together, even when we’re apart! Our goal is to support and maintain an open and inclusive community, something we all need in turbulent times like these. Please be considerate of those within our Mocean Carshare community with whom you interact, both directly and indirectly.

Member Safety

See what we’re doing to help protect the members of the Mocean Carshare community.

What we’re doing to keep our community safe

  • Keeping a close eye on what is happening. Our team is closely monitoring updates on COVID-19, and we’re taking necessary actions to protect the community based on guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health officials. Specifically, if we are notified of any of our members or their passengers testing positive for COVID-19, they will be temporarily suspended from using Mocean Carshare until they are medically cleared.
  • Doing our part to aid prevention within our community. Since the health of the Mocean Carshare community has always been a top priority, we’ve never used anything except the top-rated organic approved cleansers and disinfectants. We have proactively quadrupled the number of cleanings each vehicle receives each week, including deep cleaning of the primary touch-points for drivers and riders.
  • Protecting the Mocean Carshare community. If we are notified of anyone who has been in a Mocean Car testing positive for COVID-19, they will be temporarily suspended from using Mocean Carshare until they are medically cleared. In this event, we will also follow guidance from the CDC and local health officials to identify other individuals who may have been impacted.

What you can do to take care of yourself and your community: Tips from the CDC to help keep yourself healthy

  • Wear a mask over your nose and mouth in public settings and when around people who don’t live in your household to help prevent you from getting or spreading the virus. 
  • Stay 6 feet away from others who don’t live in your household. Remember that some people without symptoms may still be able to spread the virus. 
  • Avoid being in crowds like at restaurants, bars, fitness centers, or movie theaters. 
  • Avoid poorly ventilated indoor spaces that do not offer fresh air from the outdoors as much as possible.
  • Wash your hands often with soap and water for at least 20 seconds — especially after you have been in a public space, or after using the restroom, blowing your nose, coughing, interacting with multiple people, and before eating. For more information on handwashing, visit the CDC’s guide on handwashing.
  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content (check the label to see the alcohol content). Per the CDC, studies have found that sanitizers with an alcohol concentration between 60–95% are more effective at killing germs than those with a lower alcohol concentration or non-alcohol-based hand sanitizers.
  • Avoid close contact with others who are sick. If someone from your household is sick, and if possible, maintain 6 feet between the person who is sick and other household members. 
  • Always cover your nose and mouth with a tissue if you have to cough or sneeze, and wash or sanitize your hands as soon as you can. No tissue? Please cover your mouth (elbows are best). Quickly dispose of any used tissues.
  • Per the CDC, drive with the windows open when possible, increase ventilation, and regularly disinfect surfaces.
  • Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • Monitor your health daily and be alert for any sign of COVID-19 symptoms which include fever, cough, and shortness of breath.

What to do if you feel sick

  • Per the CDC, if you begin to develop symptoms, call a medical professional. You should also contact a doctor if you’ve had contact with a person known to have COVID-19, or if you live in or have recently traveled to an area with ongoing spread (China, Japan, South Korea, Iran, or Italy). Tell your healthcare professional about your recent travel or contact.
  • Your healthcare professional will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.
  • Please stay home if you are sick. If you need to see a doctor, work with a medical professional to discuss transportation options. Per the CDC, if you have been diagnosed with COVID-19 or suspect you may have it, you should not use ridesharing, public transportation, or taxis.

For employees who commute to work using public transportation or ride-sharing, consider offering the following support:

  • If feasible, offer employees incentives to use forms of transportation that minimize close contact with others (e.g., biking, walking, driving or riding by car either alone or with household members).
  • Ask employees to follow the CDC guidance on how to protect yourself when using transportation.
  • Allow employees to shift their hours so they can commute during less busy times.
  • Ask employees to wash their hands as soon as possible after their trip.

About COVID-19

  • COVID-19 is the name for the illness caused by the novel coronavirus. CO = Corona, VI = Virus, D = Disease, 19 = 2019, the year in which the illness was first reported. Coronaviruses are a family of viruses that cause mild illnesses like a cold, to more serious respiratory illnesses like pneumonia.
  • Per the CDC, symptoms for COVID-19 may include fever, cough, and shortness of breath. Symptoms may appear between two to fourteen days after being exposed. Most people (80%) with COVID-19 will feel like they have a bad cold or the flu. Some people will require hospitalization. The elderly and people with existing health conditions have an increased risk of severe illness.
  • Per the CDC, if you begin to develop symptoms call a medical professional.

Frequently Asked Questions

Mocean Carshare’s Guidance

What is Mocean Carshare doing to keep the members of our community safe?

  • We are closely monitoring updates on COVID-19, and we’re taking necessary actions to protect the community based on guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health officials. Our focus is on keeping our community safe, and we are prepared to take action as needed.
  • Mocean Carshare has sent information to all members of our community to make sure they have the latest guidance from the CDC on how to best protect themselves.
  • We encourage all members of the Mocean Carshare community to wash their hands or use hand sanitizer often to keep themselves and others in our community as healthy as possible.
  • The latest cleaning and disinfecting policies for Mocean Carshare vehicles are listed below: 
    • Disinfect door handles, disinfect interior common areas, clean all windows inside and outside, clean dash and interior windows, wipe down exterior with waterless cleaner.

What happens if a member of the Mocean Carshare community is directly affected by COVID-19?

  • If we are notified of any member of the Mocean Carshare community testing positive for COVID-19, they will be temporarily suspended from using Mocean Carshare until they are medically cleared.
  • In this event, we will also follow guidance from the CDC and local health officials to identify other individuals who may have been impacted.

What are the current COVID guidelines for carshare?

  • Avoid riding with unmasked drivers or passengers
  • Minimize contact with surfaces frequently touched by passengers or drivers, such as the door frame and handles, windows, and other vehicle parts. 
  • Social distance by limiting the number of passengers in the vehicle to only those necessary. 
  • Improve the ventilation in the vehicle if possible — for example, by opening the windows or setting the air ventilation/air conditioning on non-recirculation mode.
  • After leaving the vehicle, use hand sanitizer containing at least 60% alcohol. When you arrive at your destination, remember to wash your hands with soap and water for at least 20 seconds.

About COVID-19

What is COVID-19?

  • COVID-19 is the name for the illness caused by the novel coronavirus. CO = Corona, VI = Virus, D = Disease, 19 = 2019, the year in which the illness was first reported.
  • Coronaviruses are a family of viruses that cause mild illnesses like a cold, to more serious respiratory illnesses like pneumonia.

What can I do to prevent getting sick?

Follow these tips from the CDC to help keep yourself healthy:

  • Wear a mask over your nose and mouth in public settings and when around people who don’t live in your household to help prevent you from getting or spreading the virus. 
  • Stay 6 feet away from others who don’t live in your household. Remember that some people without symptoms may still be able to spread the virus. 
  • Avoid being in crowds like at restaurants, bars, fitness centers, or movie theaters. 
  • Avoid poorly ventilated indoor spaces that do not offer fresh air from the outdoors as much as possible. 
  • Wash your hands often with soap and water for at least 20 seconds — especially after using the restroom, blowing your nose, coughing, interacting with multiple people, and before eating. For more information on handwashing, visit the CDC’s guide on handwashing.
  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content (check the label to see the alcohol content). Per the CDC, studies have found that sanitizers with an alcohol concentration between 60–95% are more effective at killing germs than those with a lower alcohol concentration or non-alcohol-based hand sanitizers.
  • Avoid close contact with others who are sick. If someone from your household is sick, and if possible, maintain 6 feet between the person who is sick and other household members.
  • Always cover your nose and mouth with a tissue if you have to cough or sneeze, and wash or sanitize your hands as soon as you can. No tissue? Please cover your mouth (elbows are best). Quickly dispose of any used tissues.
  • Disinfecting wipes are a good option for cleaning shared surfaces.
  • Monitor your health daily and be alert for any sign of COVID-19 symptoms which include fever, cough, and shortness of breath. 

Should I wear a mask?

CDC recommends that people wear masks in public settings, like on public and mass transportation, at events and gatherings, and anywhere that they will be around other people.

What are the symptoms of COVID-19?

  • Per the CDC, symptoms for COVID-19 may include fever, cough, and shortness of breath. Symptoms may appear between two to fourteen days after being exposed.
  • Most people (80%) with COVID-19 will feel like they have a bad cold or the flu. Some people will require hospitalization. The elderly and people with existing health conditions have an increased risk of severe illness.

What should I do if I feel sick?

  • Per the CDC, if you begin to develop symptoms call a medical professional. You should also contact a doctor if you’ve had contact with a person known to have COVID-19, or if you live in or have recently traveled to an area with ongoing spread (China, Japan, South Korea, Iran, or Italy). Tell your healthcare professional about your recent travel or contact.
  • Please stay home if you are sick. If you need to see a doctor, work with a medical professional to discuss transportation options. Per the CDC, if you have been diagnosed with COVID-19 or suspect you may have it, you should not use carsharing, ridesharing, public transportation, or taxis.
  • As much as possible, stay in a specific room and away from other people and pets in your home. If possible, you should use a separate bathroom. If you need to be around other people or animals in or outside of the home, wear a mask. 
  • Tell your close contacts that they may have been exposed to COVID-19. An infected person can spread COVID-19 starting 48 hours (or 2 days) before the person has any symptoms or tests positive.
  • Monitor your symptoms and follow care instructions from your healthcare provider and local health department.

The COVID-19 information provided by our website is taken from the website of the Centers for Disease Control and Prevention (CDC). For more details and updates about COVID-19, please visit the CDC website.